Mission

MISSION

To transform people’s everyday interaction with their environment and uplift the senses through the power of light.

VISION

We help our customers create dramatic and inviting atmospheres with lighting to make their customers happy and dial up overall experience.

We are the best lighting partner for Architects and Designers who are looking to elevate spaces with unique light fixtures that will ultimately translate into an environment everyone will enjoy.

CUSTOMER SERVICE

Our clients are at the heart of what we do. We understand that business is based not only on numbers but also on the human interactions we have with one another. That is why at VISO, we put our customer’s satisfaction and vision at the forefront of every project.

Our commitment to providing industry-leading customer service includes the following:

  • Dedicated project manager to ensure that the client stays informed every step of the way
  • Detailed drawings and renders to provide a clear preview of the light installation
  • Evaluation of space to ensure proper fit of the VISO fixture – we work with clients to provide solutions
  • Detailed information collection process via all parties involved (builders, electricians, designers, contractors, owners) to ensure that no details are missed
  • Quality control of all fixtures at our Toronto facility before they are shipped to our clients
  • An in-house customer service team providing real-time support
  • Web chat function providing an immediate connection

Every project is different and we tailor our services to ensure that the process is seamless and stress-free. This may mean having one of our team members do a site inspection in person or provide drawings and technical information at the very first meeting. Our commitment to our customers continues to make VISO a leading player in the lighting design and manufacturing industry.

This is the VISO experience: we provide exceptional service and do our due diligence to ensure that no stone is left unturned. Our dedication to providing high-quality service is in our DNA – it reflects the product, people and experience that VISO represents. Our ability to think differently and act differently is what sets us apart. We make magic together.