What is the lead-time for products from your Brand Collection?
Can light fixtures from your Brand Collection be dimmed?
Where can I find spec sheets for fixtures from your Brand Collection?
What instructions are included with fixtures from your Brand Collection?
Do you provide samples of fixtures from your Brand Collection?
Are all VISO light fixtures from the Brand Collection available in LED?
What are the standard cable lengths for your light fixtures in your Brand Collection?
Is there a minimum order for custom projects?
What finishes are available for custom projects?
Can custom lighting projects be set up on a dimmer?
What is the lead-time for custom lighting projects?
What is the cost for custom designed light solutions by VISO Design Studio?
For custom projects, do you provide renders of proposed lighting designs?
PAYMENT METHODS AND ORDER POLICIES
What payment options do you accept?
What is your cancellation policy?
Do you charge sales tax?
Do you offer a trade discount?
How much does shipping cost?
How will my order ship and how long will it take to get to me?
When will my order ship?
Do you ship internationally?
Do you ship to PO Boxes?
What is your return policy?
Returns must be authorized by VISO prior to processing.
To have your return authorized, visit our Contact Us page and fill out the form. In the message field, please request an RMA form for a return of merchandise.
Our sales team will send you an RMA form. Fill out the RMA form completely, being sure to include your purchase order or invoice number. Once complete, please email the RMA form to your VISO sale representative.
Please Note: any merchandise received by VISO without an RMA form will not qualify for a refund and will be rejected by our shipping/receiving department.
Once your RMA form and merchandise have been received by VISO, the merchandise will be reviewed. Returns must be in new, resalable condition in the original packaging. Note that special, made-to-order, custom coloured or discontinued merchandise cannot be returned.