Careers

Interested in Joining our Team?

VISO is a global multidisciplinary design and manufacturing firm specializing in contemporary decorative light fixtures. Located in downtown Toronto, our diverse team of individuals is bound by one common goal: to create great products for our customers.

We have a wide range of opportunities across numerous departments here at VISO. Regardless of the position, we are always looking to hire talented and creative people to bring magic to the VISO team. If you are ready to become a part of the magic, please apply!

Please send us your cover letter and resume to hr@visoinc.com

Kindly note, our office is busy handling custom design work and client inquires, we ask that you only contact us via email.

Thank you in advance!

Customer Service/Quotations Representative

Job Summary

This is an important role that would give the right candidate the freedom to service clients from a quotation point to post sale. the department is set to expand in the near future, so the opportunity is yours to earn.

Duties may include making price quotations, record keeping, RFP response, product training, customer service, returns and replacements, online chat management, internal and external stakeholder communication.

Quotations preparation

  • Manages and coordinates assigned job quoting activities.
  • Determine most cost-effective fit of product to project specifications.
  • Maintain proper files for product quotes within company quotations program.
  • Communicates critical information to purchasing and field associates that request information.
  • Works closely with project management
  • Interact with clients
  • Interpret drawings
  • Follows up with clients in a timely manner

 

Customer Service

  • Strong desire and passion to help people, nurture and take care of people
  • Follows up with clients in a timely manner
  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Handle all returns and replacements by following company process in a timely and effective manner
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

 

Qualifications/Requirements:

  • University or College degree in a service/technical oriented discipline
  • Minimum 3 years’ experience
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients and coworkers.
  • Knowledge of electrical or lighting is a huge asset
  • Excellent team player
  • Strong appreciation for excellence in customer service
  • Reliable and hardworking
  • Strong initiative and ability to handle increasing responsibility over time
  • Excellent time management/organizational skills with ability to meet important deadlines in a fast and efficient manner
  • Strong attention to detail
  • Strong strategic thinking and analytical skills
  • Strong computer skills

 

Closing Date: March 1st, 2018

Industrial Designer

Overview

Technical/drawing skills, capabilities with Keyshot, understanding of international electrical requirements – decorative and technical lighting.

Job description

The position is a rare opportunity to join and build the core industrial design team at VISO. You will have an opportunity to work with renowned international Interior Designers & Architects to satisfy lighting requirements for their projects. Additionally, you will work with various production teams and partners to achieve products are according to VISO’s design and quality expectations and exceed customers’ expectations. Customers love lighting we design and produce for their projects because our products are “Made With Love”. Minimum 5 – 8 years of experience.

Skills

  • Superb rendering capabilities with Keyshot
  • Understanding of international electrical requirements – decorative and technical lighting
  • Understanding of B2B project requirements an asset
  • University or College degree required
  • Project Management capabilities
  • Excellent written and spoken communication skills
  • Eager  to learn and teach
  • Must have a valid Canadian work permit.

Management’s Note:

Dear Candidates, it goes without saying that you are a Teamplayer, Collaborator, Influencer and Leader. Despite workload, you will help fellow teammates, teach, learn and be a leader.

We look forward to receiving your application!

Product Technician

Overview

Assemble parts, set up assembly line with materials and supplies.

Specific Skills

Assemble parts, set up assembly line with materials and supplies required for production. Check products for defects and faulty electrical and mechanical connections. Operate automatic or other testing equipment to ensure product quality. Identify and mark acceptable and defective assemblies. Perform other duties as assigned by the team lead.

  • Attention to detail
  • Committed to workplace cleanliness
  • Great at following instructions and a quick learner.
  • Some experience and comfort in operating hand tools (Drills, screwdrivers, wrenches, etc.)
  • Some soldering experience
  • Good math skills (basic math as well as geometry; used in marking canopies, etc..)
  • Reading diagrams and/or drawings
  • Participate as part of a team in the production line
  • Assist with various tasks in the department assigned
  • Previous industrial/manufacturing plant experience is required
  • Experience within a fast paced environment is an asset
  • Comfortable being part of a multi-cultural and fun environment
  • Must be committed to safe work practices

Additional Requirements

Excellent communication, reading, writing and speaking skills. Finding information, computer use, fast and with a sense of urgency.

Assets:

Knowledge of and experience in electrical lighting assembly a strong asset.

Experience:

3-5 years production/assembly experience
High School Education is required. College degree is a strong asset.

We would like to thank all applicants. Only those who qualify will be contacted for an interview.
Inside Sales

Building and maintaining relationships with customers and with the team to build better customer and team experience.

Summary: 

The Inside Sales Representative will be responsible for building and maintaining amazing relationships with customers and with the team in order to build better customer and team experience. You love providing solutions in an efficient and timely manner and must work closely with the design and manufacturing team to ensure that all projects are on track. You are hungry to develop relationships and make money to ultimately be the best at what you do.

We are actively looking for you who will bring contagious enthusiasm to new and existing clients and to the team in our Head Office in Downtown Toronto!

Primary tasks and responsibilities:

  • Manage customer inquiries and marketing leads including quotations and lead times.
  • Utilize construction/design data and drawings to contact potential end users and customers about job specifics.
  • Proactively process, expedite, and follow-up on quote requests in an accurate, timely, and professional manner. Provide information to customers regarding product availabilities, shipment, delivery.
  • Join meetings and prepare a weekly sales report with a weekly action plan on decreasing accounts and steps taken to close the gap as well as the status of new accounts.
  • Effectively sell and upsell the customer by utilizing various tools available.
  • Meet and exceed provided sales quota.

Supervision Received:

  •  Works under the general direction and guidance of the Sales Supervisor.

Level and Type of Education Required:

  • College/University Degree or Trade/Industrial Design/Technical Institute or equivalent work experience.

Related Work Experience:

  • Minimum of five (5) years of Insides Sales experience.

Necessary Specialized Training, Knowledge, Skills, and Abilities:

  • Knowledge of MS Office (Excel, Word, Outlook, etc.) mandatory.
  • Electrical/technical know how a must.
  • Knowledge of lighting (a huge asset).
  • Minimum 3 to 4 years’ experience in Inside Sales preferably in luxury, electrical, lighting products.
  • Experience guiding customers with product selection and project bids.
  • Proven Customer service and Sales skills.
  • Knowledge of Epicor or ERP an asset.
  • Knowledge of SolidWorks or AutoCad a huge asset.

Other:

  • Excell in a fast pace environment.
  • Outbound calling skills required.
  • Understanding of cultural nuances an asset.
  • Understanding of the Design & Architecture industry an asset.
  • Superb phone skills.
  • Superb sales skills.
  • Excellent command of spoken and written English.
  • Extremely detail oriented.
  • Manage priorities and time management.
  • Excellent teamwork and collaboration.
  • Results driven but respect the process.

Work Environment:

We have a dynamic, fast paced, flexible and fun working environment. You will certainly not be disappointed.

  • Competitive compensation package designed for you to live well. It’s up to you how well you want to live.
  • Industry competitive base salary + commission.
  • Fun work environment.
  • Opportunity for career growth and advancement.
  • New state of the art designer offices.
  • Complimentary parking.

Please send your resume and cover letter to hr@visoinc.com with the subject title “Inside Sales”.

We look forward to receiving your resume!